Frequently Asked Questions
Ordering Printed Resources
Can I get an invoice?
Can I get an invoice?
Yes. Add the resources you want to purchase to your cart. At the checkout, choose bank transfer as the payment method and place your order. We will send you an e-invoice - invoices are sent and processed on Mondays and Thursdays.
Can I get a quote?
Can I get a quote?
We do not issue quotes, as our invoices contain the same details. See "Can I get an invoice?" for more information.
Can I get a discount?
Can I get a discount?
Aboriginal Community Organisations are invited to apply for discounted product rates for our First Nations resource range.
No other discounts are provided.
How long does shipping take?
How long does shipping take?
We dispatch brochure orders once a week. After your order is dispatched it can take up to 14 days to arrive.
Brochures are delivered during business hours and someone will need to sign for them, so it's best to have them delivered to a business. We don't ship to PO boxes.
Safe Sleep Training
What type of training do you offer?
What type of training do you offer?
Our training delivery method is eLearning.
We do not offer face to face training or webinars any more.
To view our current eLearning offerings, head to the training platform.