Frequently Asked Questions

Ordering

Can I get an invoice?

Yes. Add the items you want to purchase to your cart. At the checkout, choose bank transfer as the payment method and place your order. We will send you an e-invoice within 1 business day.

Our e-invoices include all the required information of a legal tax invoice. If your finance department needs a PDF version, you can print or save the e-invoice as a PDF. We do not provide PDF invoices.

Can I get a quote?

We do not issue quotes, as our invoices contain the same details. See "Can I get an invoice?" for more information.

Can I get a discount?

Our training offerings are priced to reflect the quality and value of the education provided to each individual. We do not offer discounts for bulk enrolments.

How long does it take to receive a token?

It takes around 1 business day for us to process your order and send your token.

Safe Sleep Training

What type of training do you offer?

Red Nose offers two levels of Safe Sleep eLearning:

Safe Sleep Essentials

Our Safe Sleep Essentials course explores the risk factors that can contribute to sudden unexpected death in infancy (SUDI), including SIDS and fatal sleep accidents. The course provides practical, evidence-based strategies to reduce these risks and help keep babies and toddlers safe in early childhood education and care settings.

Developed by Red Nose’s team of experts, this course is grounded in the latest scientific evidence and designed by education specialists to equip learners with the knowledge and confidence to ensure safe sleep for babies and toddlers up to 2 years old.

This level of training is for all early childhood educators, carers, and family day care providers who are responsible for the day-to-day care of babies and toddlers up to 2 years old. *All centre directors, team leaders, and those responsible for supervising sleeping infants, mentoring other staff, or developing sleep and rest policies should instead take our Safe Sleep Leaders & Infant Carers eLearning for more comprehensive training.

Click here for further information about this course and how to purchase enrolments.

Safe Sleep for Leaders & Infant Carers

Our Safe Sleep for Leaders & Infant Carers course is a comprehensive training program that builds on foundational knowledge to explore how safe sleep practices are embedded across your service. The course examines the risk factors that contribute to sudden unexpected death in infancy (SUDI), including SIDS and fatal sleep accidents, and supports infant carers and leaders to confidently implement Red Nose’s 6 Safe Sleep Recommendations. It also covers safe settling approaches for different age groups, developing and evaluating sleep and rest policies, using individual risk assessments, and responding to emergencies.

Developed by Red Nose’s expert team and grounded in the latest evidence, this course empowers leaders and infant carers with the knowledge, skills, and confidence to champion safe and responsive sleep practices within their setting.

This level of training is for all centre directors, team leaders, and those responsible for supervising sleeping infants, mentoring other staff, or developing sleep and rest policies.

Click here for further information about this course and how to purchase enrolments.

Do you offer webinars?

No, we only provide Safe Sleep eLearning.

We occasionally run free online information sessions for the early childhood education sector but these sessions are not safe sleep training, and attendees won't receive a certificate.

Follow us on social media to get updates about these free information sessions.

Do you offer face to face training?

No, we no longer offer face to face safe sleep training. We only provide eLearning.

How do I purchase training?

Detailed instructions for how to purchase training are available on each product page.

Once you have decided which course you'd like to purchase, check out the step-by-step purchase instructions provided in the description on the product page.

I completed the training, where can I find my certificate?

Once you complete the eLearning, your certificate will be emailed to the address linked to your account. Please check your junk/spam folder. If it's been less than 30 days since you activated your account, you can also log in and download the certificate from your dashboard.

Still can't find it? Please contact us using the form below and wait for our response.

Can you change the name on my eLearning account?

If the name on your eLearning account is incorrect, we’re unable to change it. We will need to refund your order, delete the account with the incorrect name, and ask you to repurchase the course using the correct details.

Please do not proceed to complete the training if the name on your eLearning account is incorrect. Instead, please contact us using the form below and wait for our response.

Brochures/Printed Resources

How long does shipping take?

We dispatch brochure orders once a week. After your order is dispatched it can take up to 14 days to arrive.

Brochures are delivered during business hours and someone will need to sign for them, so it's best to have them delivered to a business. We don't ship to PO boxes.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.