Shop Red Nose Trading Terms

Delivery – Orders are processed within two business days and despatched between 4-8 business days. Our products are distributed from a number of supplier locations so items may arrive in seperate parcels.

Postage and Handling – Shop Red Nose charges a flat rate of $9.50 for 1-3 items; $12 for 4-6 items; and $18 for 7 or more items for Australia-wide delivery. Red Nose does not send internationally.

Change of Mind – Red Nose is happy to refund and/or exchange should you change your mind about the size or style of your purchase. Any costs incurred by you in returning your purchase will be at the customer’s expense.  You must notify Shop Red Nose within five days of receipt of your purchase should you wish to exchange.

Note:  goods returned because of change of mind must be returned in good order with all original tags and/or packaging.  Garment or product must not have been worn, washed or used in anyway otherwise an exchange or refund cannot be offered.

Faulty Goods – Shop Red Nose takes great care to ensure your purchase is received in good order and without any faults. Should you receive goods that are faulty Shop Red Nose will exchange your purchase and/or provide you with a refund.  Any costs incurred in returning the faulty goods will be the responsibility of Shop Red Nose. You must notify us within five working days of receipt of your purchase if the goods are faulty.

Exchange Policy – Shop Red Nose takes great care to ensure your purchase is despatched correctly. However, should we have made a mistake with your order we will gladly exchange it. Any postage and handling expenses incurred with the exchange will be the responsibility of Shop Red Nose.

Other Information -
Refunds can only be made by the original payment method, and in the case of credit cards only back to the original card. Refunds can take up to three business days to be returned to your account.

Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.

If you require any additional information please email shop@rednose.com.au.

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